Warranty & after-sales
Find the warranty details for your products, or contact us if something is not working as expected.
Cover depends on your product
Cover depends on the product and component. Curtains, sheers, blinds, tracks and shutter components have different warranty terms.
PVC shutter material cover
Applicable PVC shutters have a limited material warranty of up to 20 years. Structure, paint finish and other components have separate terms.
Check your warranty schedule
Your written warranty schedule sets out the periods, inclusions, exclusions and any claim-related costs for the products supplied.
How to get help
Send your order number, affected room or product, a short description and helpful photos or video. We will discuss the appropriate next steps with you.
Your consumer rights
Your rights under Australian Consumer Law apply in addition to the written warranty and may continue after a stated warranty period ends.